I have been receiving inquiries about damages and troubles of my sponsor manufacturer's products several times in a row.
I understand your feelings.
Although it is a consumable item, it is an expensive purchase, and I think it is very painful to have troubles in situations where it is used infrequently or when it is not used so hard.
When I was buying all the gear, I was in great trouble when that happened.
However, I would like you to understand that I am one of the riders of the manufacturer, so I cannot answer individually at my own discretion.
We are very grateful that everyone who consulted chose me as the consultant, but from the above points, please contact the manufacturer or the shop where you purchased the product directly.
It is beyond my job to deal with those contents between the customer and the manufacturer or shop.
I have a desire to help myself, but it is possible that the actions taken there may lead to irresponsible results.
If it's a brand or a store that I'm working on, that's a different story ...
The best I can do is to get an opinion, remember it, and say, "I got this story from a customer. Let's do this in the future !!".
You can push it with all your might.
However, I cannot propose a concrete response to the case to the customer himself.Also, it is not possible to instruct the manufacturer to "give me this kind of guarantee".
The decision is that only the manufacturer, who develops and sells the product, has the right to settle.
I'm just in partnership to support my activities, not as an employee of that company.
From the above, please contact the manufacturer directly.
It is certain that the direct opinion is a valuable opinion, which is different from the opinion through the person in the position of me, because it is the opinion from the user himself / herself! !!
We appreciate your understanding and cooperation for the growth of the manufacturer! !!
PS. As an example of product damage, it is common to take the warranty card and product to the store where you purchased it, have the manufacturer inspect it, and wait for a response.If you inevitably miss an example, I think it would be better to contact the manufacturer's consultation desk directly as the next method! !!
